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Veelgestelde vragen
Cancellation is free of charge up to 2 weeks in advance. Moving to a later time is possible up to 24 hours in advance in case of bad weather, for example. In other cases we will charge costs. Changes/cancellations can be communicated by email or via Whatsapp.
The deposit will be refunded within 5 working days after the rental period, provided the boat is returned in good condition.
You don't need a boating license to steer the Terrasboot. Before the trip starts, the crew will explain the controls to you.
Yes, you can bring your own food and drinks on board the Terrace Boat.
After completing the payment for your reservation, you can request an invoice. Terrasboot will provide you with this digitally. Please contact us for this.
If you return the boat later, we may charge a penalty of double the hourly rate pro rata for each additional minute started outside the agreed rental period.
You can extend your trip by calling Terrasboot while sailing. The extension is subject to availability and the regular hourly rate will be applied.
Yes, you can bring your pet on your boat trip at your own risk.
You may not moor to trees, under or to bridges and in places where this is indicated by a prohibition sign. A mooring ban applies on the entire Oude Gracht. In other places it is permitted.
Yes, you can take a stroller on board the terrace boat. Please note: this is at your own risk.
Yes, it is allowed to decorate the boat for example for a birthday. Please clear away all decorations in time so that the next guests are not bothered by this.
Online reservations must be paid no later than 14 hours before the start of the cruise. Want to book last minute? Mail, WhatsApp or call us!
If the desired time slot is not available, it is full or there are less than 14 hours until the start of the cruise. Try another time or try another boat. Otherwise, please contact us.